Warranty policy

The warranty period for each product is shown on its product page once it has been confirmed. The warranty starts on the date of delivery. Keep your order confirmation — it's your proof of purchase.

Manufacturing defects in materials and workmanship that appear during normal use within the warranty period. Depending on the fault, we will repair or replace the product (or the faulty part).

• Physical damage, drops, liquid damage or corrosion
• Damage from misuse, unauthorised repair or modification, or use with incompatible chargers or accessories
• Normal wear and tear, including gradual battery capacity loss and cosmetic wear
• Consumables and free accessories unless stated otherwise on the product page
• Products bought from unauthorised sellers

• Go to the Warranty page (/warranty) and register your device using your order item details (and serial number, if it has one).
• Raise a claim describing the problem. Our team reviews it and updates the status: Submitted → Under review → Approved/Rejected → Repair in progress → Resolved.
• If the claim is approved we'll explain how to send the product in.

Faults that appear within 7 days of delivery can be handled faster as a replacement — see the Replacement policy.