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DORK

Grievance redressal

Last updated 2 October 2026

In shortHow to raise a complaint, who handles it and how quickly. We acknowledge every complaint within 48 hours and resolve it within one month.

1. Start with Support

Most issues — delivery, returns, refunds, warranty — are fastest to fix through Support. Use the form on our Support page (/support), or email support@dork.co.in, with your order number.

2. Grievance Officer

If you are not satisfied with the resolution, or your complaint is about how we handle your data, raise it through the Support page and mark it as a grievance; it is escalated to our Grievance Officer.

Grievances are handled by Mindwhile IT Solutions Private Limited.

3. Our timelines

  • We acknowledge every complaint within 48 hours of receiving it.
  • We resolve it within one month of receiving it, and keep you updated if we need information from you, the brand or our delivery partner.
  • You receive a reference for your complaint so you can follow it up.

4. If you need to escalate further

You can also contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in), or approach the Consumer Commission under the Consumer Protection Act, 2019.

Need help?

Our team can help with orders, deliveries, returns, refunds and warranty.

Contact support →