Cancellation policy

To cancel, use the form on our Support page (/support), or email support@dork.co.in with your order number. We can cancel an order until we start packing it — usually soon after it is confirmed, so please write to us as early as you can.

Unpaid orders (for example if payment wasn't completed) are cancelled by us and no money is taken.

If you had already paid, the full amount — including any COD booking amount and delivery charge — is refunded to the original payment method as soon as the cancellation is confirmed. How long it takes to reach your account depends on your bank or card issuer.

Once packing has started the order can't be cancelled. You can refuse the delivery or, after delivery, raise a return request under the Returns policy.

We may cancel an order if the product becomes unavailable, the PIN code turns out not to be serviceable, payment can't be verified, or the order appears fraudulent. We'll tell you and refund anything you paid in full.

Cancellation terms for quotation-based business orders (including any advance paid) are stated in the quotation.