Returns policy

• Open the order (My orders → View details, or your order link) and choose "Request a return". This option appears once the order is delivered.
• Choose the item(s), the quantity and the reason, and add any details that help us (for example what's wrong with the product).
• Requests must be raised within 7 days of delivery. After that, the order page won't accept a return request — contact support if you have a warranty issue instead (see our Warranty policy).

• Item arrived defective or damaged
• Received the wrong item
• Item doesn't match its description
• No longer needed / other reasons — reviewed case by case; approval isn't guaranteed

Defective, damaged, wrong or not-as-described items are covered by our replacement promise (see the Replacement policy).

Return the product with everything it came with — box, accessories, cables, manuals, free items and invoice. Items that are physically damaged by use, water-damaged, tampered with, or missing parts may be refused after inspection.

• Requested → our team reviews the request and approves or rejects it (with a reason).
• Approved → the item is collected or you're told how to send it back.
• Inspected → once we receive and check it, we either send a replacement or process a refund.

You can see the status on your order page.