Refund policy

• An approved return is received and passes inspection, and a replacement isn't possible or wasn't requested
• An order is cancelled before packing starts (see the Cancellation policy)
• A parcel is returned to us undelivered and you choose a refund instead of re-delivery

Online payments (cards, UPI, net banking, wallets) are refunded to the same payment method through our payment gateway. Once we've initiated the refund, the time it takes to show in your account depends on your bank or card issuer.

For cash-on-delivery orders, the online booking amount is refunded to the method used to pay it. Any balance you paid in cash to the delivery partner is refunded by bank transfer — our team will ask you for the account details.

A refund can be partial when only some items are returned; the amount refunded is never more than what you paid for those items.

If the whole order is refunded because of our error (defective, damaged or wrong item), any delivery charge you paid is refunded too.

If you used a coupon, the refund is based on the discounted price you actually paid for the item.

You can follow the return and refund status on your order page. If a refund hasn't reached you, use the form on our Support page (/support), or email support@dork.co.in with your order number.