Shipping policy

We currently ship within India only.

Enter your 6-digit PIN code on a product page or at checkout to check whether we deliver there. If a PIN code isn't serviceable, checkout will tell you and won't let you place the order — you are never charged for an order we can't deliver.

Orders are packed and handed to our delivery partner within 1 working day of your order being confirmed. An order is confirmed once payment (or, for cash on delivery, the online booking amount) has been received.

Dispatch can take longer during sale periods, public holidays or events outside our control (weather, strikes, restrictions). If your order is delayed we will keep the tracking page updated.

Delivery is free unless a delivery charge applies to your PIN code. Any charge is shown in the delivery check and in the order summary at checkout before you pay, and is included in the total payable.

Prices on DORK include GST. Shipping charges, where they apply, are shown separately.

Every order is shipped in sealed packaging; products from other brands arrive in their original manufacturer box. Please don't accept a parcel whose outer seal is visibly broken or tampered with — refuse it and tell us through the Support page.

Bulk orders placed through an approved DORK business account ship to your chosen business address under the same serviceability rules. Large or custom (e.g. corporate gifting) orders may have a dispatch date agreed in the quotation.