How we look after your order

Shipping policy

We ship across India to serviceable PIN codes. Orders are dispatched within 1 working day of your order being confirmed. Any delivery charge is shown before you pay.

Delivery policy

Orders usually arrive 2–5 working days after dispatch. Track every order from your account or the order page.

Returns policy

You can raise a return request within 7 days of delivery from your order page. Each request is reviewed by our team.

Replacement policy

7-day replacement for items that arrive defective, damaged, wrong or not as described.

Refund policy

Approved refunds go back to your original payment method. Cash-on-delivery balances paid in cash are refunded by bank transfer.

Cancellation policy

Paid orders can be cancelled with a full refund until we start packing them. Contact us as soon as possible with your order number.

Warranty policy

Products sold by DORK carry the warranty stated on their product page (DORK's own warranty for DORK-brand products, the brand's warranty for other brands). Register your device and raise claims online.

Grievance redressal

How to raise a complaint, who handles it and how quickly. We acknowledge every complaint within 48 hours and resolve it within one month.

Privacy policy

What we collect, why, who we share it with and your choices. We don't sell your personal data.

Terms & Conditions

The rules for using the DORK website and buying from us.

Contact & support

Questions about an order, delivery, return, refund or warranty? Send us a message.