Replacement policy

If your DORK product arrives defective or damaged, is the wrong item, or doesn't match its description, you can ask for a replacement within 7 days of delivery.

• Raise a return request from your order page within 7 days of delivery and choose the matching reason.
• Describe the problem. Our team may ask for photos or a short video to confirm it.
• Once approved, the item is collected (or you're told how to send it), inspected, and a replacement of the same product is dispatched.

If the same product is out of stock or discontinued, we'll refund the amount you paid for that item instead (see the Refunds policy).

• Damage caused by misuse, accidents, liquid, or unauthorised repair
• Normal wear and tear, or cosmetic changes from use
• Requests raised after 7 days from delivery — faults after that are handled under warranty